Last updated February 2025
JourneyCX is committed to ethical behaviour, transparency, and accountability.
Scope
Staff, partners, or customers may report:
- Fraud
- Bribery
- Abuse of data
- Misuse of customer information
- Regulatory violations
Reporting Channels
Reports may be submitted anonymously to:
compliance@journeycx.net
Protection
JourneyCX prohibits retaliation against any individual submitting a report in good faith.
Investigation Workflow
- Intake & triage
- Evidence review
- Interviews (when applicable)
- Findings
- Corrective action
