What is an Outbound Call Center

An outbound call center is the one where the agents dial out calls for purposes such as telemarketing, telesales, collections, etc. An outbound call center software simplifies and boosts this by automating dialing, filtering answering machines while providing the agents with an option to click to dial a contact number. All these and other outbound call center features combine to increase agent productivity, call center operations and connect rates.

Route Customer Queries to the Best Available Agent

Provide a superior customer experience by routing your customers to the right agents. Achieve a higher level of First Call Resolution (FCR) and increased CSAT with intelligent routing algorithms like preferred agent routing (Sticky Agent Routing), Skill-based routing (Route based on an Agents Skill parameters), and customer persona-based routing (Route dynamically based on CRM input).

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Help Anxious Customers with an Interactive IVR

Help customers with personalized voice prompt as answers to most of their queries with a self-service IVR, without the need to involve your agents. Choose from a Simple IVR, Multi-level IVR, and even a Dynamic IVR, so you can customize your workflow as per your business. Few highlights being, office hours configuration, custom welcome prompts, queue management, prioritized routing, dynamic IVR.

Route Customer Queries to the Best Available Agent

Provide a superior customer experience by routing your customers to the right agents. Achieve a higher level of First Call Resolution (FCR) and increased CSAT with intelligent routing algorithms like preferred agent routing (Sticky Agent Routing), Skill-based routing (Route based on an Agents Skill parameters), and customer persona-based routing (Route dynamically based on CRM input).

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Help Anxious Customers with an Interactive IVR

Help customers with personalized voice prompt as answers to most of their queries with a self-service IVR, without the need to involve your agents. Choose from a Simple IVR, Multi-level IVR, and even a Dynamic IVR, so you can customize your workflow as per your business. Few highlights being, office hours configuration, custom welcome prompts, queue management, prioritized routing, dynamic IVR.

Route Customer Queries to the Best Available Agent

Provide a superior customer experience by routing your customers to the right agents. Achieve a higher level of First Call Resolution (FCR) and increased CSAT with intelligent routing algorithms like preferred agent routing (Sticky Agent Routing), Skill-based routing (Route based on an Agents Skill parameters), and customer persona-based routing (Route dynamically based on CRM input).

cover-bg
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Help Anxious Customers with an Interactive IVR

Help customers with personalized voice prompt as answers to most of their queries with a self-service IVR, without the need to involve your agents. Choose from a Simple IVR, Multi-level IVR, and even a Dynamic IVR, so you can customize your workflow as per your business. Few highlights being, office hours configuration, custom welcome prompts, queue management, prioritized routing, dynamic IVR.

Route Customer Queries to the Best Available Agent

Provide a superior customer experience by routing your customers to the right agents. Achieve a higher level of First Call Resolution (FCR) and increased CSAT with intelligent routing algorithms like preferred agent routing (Sticky Agent Routing), Skill-based routing (Route based on an Agents Skill parameters), and customer persona-based routing (Route dynamically based on CRM input).

cover-bg
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Help Anxious Customers with an Interactive IVR

Help customers with personalized voice prompt as answers to most of their queries with a self-service IVR, without the need to involve your agents. Choose from a Simple IVR, Multi-level IVR, and even a Dynamic IVR, so you can customize your workflow as per your business. Few highlights being, office hours configuration, custom welcome prompts, queue management, prioritized routing, dynamic IVR.

Route Customer Queries to the Best Available Agent

Provide a superior customer experience by routing your customers to the right agents. Achieve a higher level of First Call Resolution (FCR) and increased CSAT with intelligent routing algorithms like preferred agent routing (Sticky Agent Routing), Skill-based routing (Route based on an Agents Skill parameters), and customer persona-based routing (Route dynamically based on CRM input).

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Benefits of Outbound Call Cented Call Center

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Stay connected with your team and make quick decisions wherever you are.

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Increase Call Pick up Rate with Truecaller for Business

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Stay connected with your team and make quick decisions wherever you are.

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Increase Call Pick up Rate with Truecaller for Business

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Stay connected with your team and make quick decisions wherever you are.

img

Increase Call Pick up Rate with Truecaller for Business

img

Stay connected with your team and make quick decisions wherever you are.

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Increase Call Pick up Rate with Truecaller for Business

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Stay connected with your team and make quick decisions wherever you are.

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Increase Call Pick up Rate with Truecaller for Business

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Customer Success Stories

Leader in Customer Experience & Contact Center Solutions

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Honorable Mention in Gartner Magic Quadrant for 3 Years

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Awarded Frost & Sullivan CCI Leadership Award

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Deloitte Technology Fast 500

Take your Customer Experience to the Next level with JourneyCX's Customer Engagement Platform

Frequently Asked Questions

What is an outbound call center?
An outbound call center software allows businesses to reach out to their prospects and customers for various business-specific reasons- sales, product/service feedback, or survey. With the right outbound calling software in place, businesses can automate their calling process and optimize their agent productivity.
What is the benefits of an outbound call center?
An outbound call center software empowers outbound call centers to streamline their calling process with solutions like auto-dialers, call recording and logging, click to call, call monitoring, real-time tracking, and agent performance reports. Outbound call center software makes it easy to reach out to large customer list in no time.
What is the minimum requirements of an outbound call center?
For an outbound call center software to be truly effective, it needs to have the following features: Automated dialing /Dialer Call retry algorithms Click to call functionality -Call details logs -Detailed Supervisor reports and monitoring -Call back feature
How to manage an outbound call center?
You can manage your outbound call center by: Having the right technology Knowing your metrics Ensuring first call resolution Logging calls for training & improvement Having a knowledge base to have quality conversations
Benefits of Outbound Call Cented Call Center

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