An outbound call center is the one where the agents dial out calls for purposes such as telemarketing, telesales, collections, etc. An outbound call center software simplifies and boosts this by automating dialing, filtering answering machines while providing the agents with an option to click to dial a contact number. All these and other outbound call center features combine to increase agent productivity, call center operations and connect rates.
Route Customer Queries to the Best Available Agent
Provide a superior customer experience by routing your customers to the right agents. Achieve a higher level of First Call Resolution (FCR) and increased CSAT with intelligent routing algorithms like preferred agent routing (Sticky Agent Routing), Skill-based routing (Route based on an Agents Skill parameters), and customer persona-based routing (Route dynamically based on CRM input).
Help Anxious Customers with an Interactive IVR
Help customers with personalized voice prompt as answers to most of their queries with a self-service IVR, without the need to involve your agents. Choose from a Simple IVR, Multi-level IVR, and even a Dynamic IVR, so you can customize your workflow as per your business. Few highlights being, office hours configuration, custom welcome prompts, queue management, prioritized routing, dynamic IVR.
Route Customer Queries to the Best Available Agent
Provide a superior customer experience by routing your customers to the right agents. Achieve a higher level of First Call Resolution (FCR) and increased CSAT with intelligent routing algorithms like preferred agent routing (Sticky Agent Routing), Skill-based routing (Route based on an Agents Skill parameters), and customer persona-based routing (Route dynamically based on CRM input).
Help Anxious Customers with an Interactive IVR
Help customers with personalized voice prompt as answers to most of their queries with a self-service IVR, without the need to involve your agents. Choose from a Simple IVR, Multi-level IVR, and even a Dynamic IVR, so you can customize your workflow as per your business. Few highlights being, office hours configuration, custom welcome prompts, queue management, prioritized routing, dynamic IVR.
Route Customer Queries to the Best Available Agent
Provide a superior customer experience by routing your customers to the right agents. Achieve a higher level of First Call Resolution (FCR) and increased CSAT with intelligent routing algorithms like preferred agent routing (Sticky Agent Routing), Skill-based routing (Route based on an Agents Skill parameters), and customer persona-based routing (Route dynamically based on CRM input).
Help Anxious Customers with an Interactive IVR
Help customers with personalized voice prompt as answers to most of their queries with a self-service IVR, without the need to involve your agents. Choose from a Simple IVR, Multi-level IVR, and even a Dynamic IVR, so you can customize your workflow as per your business. Few highlights being, office hours configuration, custom welcome prompts, queue management, prioritized routing, dynamic IVR.
Route Customer Queries to the Best Available Agent
Provide a superior customer experience by routing your customers to the right agents. Achieve a higher level of First Call Resolution (FCR) and increased CSAT with intelligent routing algorithms like preferred agent routing (Sticky Agent Routing), Skill-based routing (Route based on an Agents Skill parameters), and customer persona-based routing (Route dynamically based on CRM input).
Help Anxious Customers with an Interactive IVR
Help customers with personalized voice prompt as answers to most of their queries with a self-service IVR, without the need to involve your agents. Choose from a Simple IVR, Multi-level IVR, and even a Dynamic IVR, so you can customize your workflow as per your business. Few highlights being, office hours configuration, custom welcome prompts, queue management, prioritized routing, dynamic IVR.
Route Customer Queries to the Best Available Agent
Provide a superior customer experience by routing your customers to the right agents. Achieve a higher level of First Call Resolution (FCR) and increased CSAT with intelligent routing algorithms like preferred agent routing (Sticky Agent Routing), Skill-based routing (Route based on an Agents Skill parameters), and customer persona-based routing (Route dynamically based on CRM input).
Stay connected with your team and make quick decisions wherever you are.
Stay connected with your team and make quick decisions wherever you are.
Stay connected with your team and make quick decisions wherever you are.
Stay connected with your team and make quick decisions wherever you are.
Stay connected with your team and make quick decisions wherever you are.
Customer Success Stories
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan CCI Leadership Award
Deloitte Technology Fast 500
Take your Customer Experience to the Next level with JourneyCX's Customer Engagement Platform
