Inbound, Outbound, and Blended
Handle All Your Inbound, Outbound and Blended Call Center Processes With Ease and Flexibility.
Take phone support to a whole new level with a flexible and highly customizable Interactive Voice Response (IVR) software.
Explore IVR System
A telephony system to answer and intelligently route the incoming calls to the right department.
Explore Routing Capabilities
Automate dialing process to power up your outbound customer interactions and improve call center agent productivity.
Explore Auto Dialer
Maintain customer privacy with number masking feature. Mask the customer numbers in dashboards, call history, reports, call recordings and real-time monitoring.
Explore Number Masking
With Ameyo’s smart call center software, agents don’t need to manually punch the numbers. Click to call allows them to connect to a customer faster.
Explore Click to Call
Single window agent workbench that helps call center agents to reduce average handling time (AHT) by avoiding the need of toggling between the screens.
Explore Unified Agent DesktopComputer Telephony Integration (CTI)
Seamlessly Integrate our Call Center Software with Leading CRM Integration Connectors and Helpdesk Applications
Integrate with Zoho CRM to ensure seamless customer interaction management and deliver class apart customer service.
Improve agent productivity by integrating with Suite CRM / Sugar CRM. Streamline the outbound calls and automate workflow. Empower your agents to deliver personalized customer experience.
Boost your agent efficiency and customer satisfaction by integrating Lead Squared. Capture the leads at one place and manage lead activities.
Improve agent productivity by integrating with Microsoft. Streamline the outbound calls and automate workflow. Empower your agents to deliver personalized customer experience.
Integrate with Zohodesk to make your contact center’s operations seamless. With enriched functionalities like call context association preserve context across customer’s journey.
Make your agent’s life easy with Freshsales integration. Agents can deliver personalized services to their customers with click based object association ensuring that the context is preserved throughout customer’s journey.
Quality Monitoring
Manage Multiple Call Center Workflows and Analyze Agent’s Productivity Efficiently
Install out of the box self monitoring application into your call center management software system and help your agents to analyze their activities including average handling time, number of calls attended and converted.
Record each interaction between your customers and call center agents to manage the data for quality and performance assessment.
Explore Voice Logger
Get an instant access to the key metrics and improve customer care, agent motivation, and customer retention.
Explore Wallboard
Ensure call quality with call barging, call whisper and call listening in real-time to deliver a seamless call service and meet quality benchmarks.
Evaluate call center agent performance and generate agent performance scorecard in reports and dashboards. Set quality parameters and analyze the agent performance with easy-to-do scoring options.
Reports and Dashboard
Track and Monitor Call Center Metrics in Real-Time Through Smart Customer Interaction Management Reporting
HR, Blue Soft Sol
HR, Blue Soft Sol
Green Tech
Manager, Airlines
Senior Manager of Excel Solution
