Auto Dialer Software to Boost Call Conversions & Scale Outbound Call Center Operations
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What is an Auto Dialer?
An auto dialer software is an outbound dialer that helps businesses automatically dial out a huge set of leads and saves significant time for your agents. It enables you to connect a customer to a live agent once the call has been patched up at the customer end. This leads to high productivity and efficiency. An auto dialer software allows you to assign calls to different agents, depending on certain conditions. Businesses in Real Estate, Insurance Sector, Education Institutions, Financial Service Providers, Political Marketing, Debt and Bill Collection, Weather Forecasting, E-commerce, and many other industries use an autodialer system to reach out to a large number of customers to send automated messages.
Custom Dialing to specific time zones or regions – e.g if you have to dial phone numbers starting with 021 (code) between 10-12 PM in SAST time zone
Dial Order feature ensure than the Auto dialer dials out all the phone numbers that are mapped to a contact and increase the Dial Coverage for a business
AMD ensures a dialer skips the answering machine. The Call connects only when a live person answers the call at the other end
Enables business processes where agents with "auto call on" status will automatically receive dialer calls and they do not have to wait for the ring tone, thus it increases the agents' talk time
Error code notification for supervisors when the dialing list is low on contacts or in case a PRI or SIP failure happens
Ameyo’s customer manager API enables you to auto-upload dialing lists from CRM or any other third-party system into Ameyo
Parallel predictive dialing where dialing contacts are matched with an agents’ skill and expertise e.g language – Hindi/English/Arabic
Send automated pre-recorded outbound voice messages to your complete contact list. Use the voice broadcasting technology to make bulk voice calls and reach a large target audience
Save your agents’ time by automating your calling process. Call an unlimited number of customers with just a few clicks.
Filter the calls with answering machine detection to only connect the agent when a human answers the call. Thus, skipping the machine and allowing agents to focus on quality eads.
Automatically notify the supervisor when the lead list reaches its threshold and plan outbound calling activities accordingly.
Truecaller Verified Brand Identity can improve the call pick up rate by 40-60% to drive higher efficiency and conversions.
By automating your calling process, your sales can experience an unprecedented jump! Make more calls in less time and expect improved lead to conversion rate and accelerated sales.
Dramatically improve agent efficiency and productivity with less workforce. Automate your outbound calling and see a significant increase in connect rate.
An intelligent auto dialer software helps you increase your call connects and conversion rate to boost your bottom line and generate more revenue.
Run all your campaigns at full throttle as Ameyo’s autodialer enables you to run and manage multiple campaigns with ease.
Take your Customer Experience to the Next level with JourneyCX's Customer Engagement Platform
How does JourneyCX’s Auto Dialer Work?
A step-by step guide to define how to setup an auto dialer and use it to improve your outbound call center operations.
Automatically segment and upload the customer contact data to different dialing lists
Select the most relevant dialing algorithm and define your dialing strategy to control the way your auto-dialer makes outbound calls
Select the most relevant dialing algorithm and define your dialing strategy to control the way your auto-dialer makes outbound calls
Manage and move leads between dialing lists based on a Call’s outcome.
How does an ACD work?
Automate your outbound call center with automatic call dialer and experience improved efficiency
Reduce the Idle Time Between Calls
Predictive Dialer is suitable for businesses that have high call volumes. The predictive dialer algorithm uses predictive analysis (based on past trends) to maximize agent productivity by reducing the idle time between adjacent calls. Predictive dialer detects busy signals, answering machines, and unanswered calls. It forwards the calls to the available agents once the call is connected at the customer end.
Know Your Customer Before You Connect
Enable your agents to be well-informed about a customer before calling them. Preview dialer is highly recommended if your calling list consists of high-quality leads which you would never want to lose. With a preview dialing strategy, your agents get to see the next call in the list. It lets your agents prepare beforehand to deliver a personalized customer experience.
No Silent Calls to Your Customers
Experience high productivity with Progressive Dialer. If your call center operates on low volume and high-value lead lists, Progressive Dialer can prove out to be the best auto-dialing strategy for you. Ameyo’s progressive dialer makes calls only when the agent is available to take them, thereby eliminating the probability of throwing silent calls to the customers.
PACE
PACE (Pro-Active Connect Enhancer) is an intelligent auto call dialer that works by categorizing customers on the basis of past behavior and the best time slots to call. It enables call centers to not just experience improved connect rates but also achieve higher productivity with an intelligent lead selection and well-thought-out outreach.
Take your Customer Experience to the Next level with JourneyCX's Customer Engagement Platform
Basic Dialing strategy of Uploading and Sorting Contact data based on ascending and descending order
Randomly dial out bulk contact numbers, often used in collections and dialing out prospects when no specific order is required for reach outs
Modify Auto dialing based on number of dials made to contacts. Contacts with high dials will be dialed later while the one with few dials or Zero dials will be dialed first
Dial based on the time of last retry- e.g you dialed prospect at 2:PM and one at 11:AM – you can sort & filter prospects based on last retry time and the call disposition status
Dialing strategy where you can combine multiple Contact filters- eg, Last retry time, number of attempts, customer type and then dial out prospects based on the the new filter
JourneyCX is the industry leader for its voice solutions. With solutions compatible for small businesses to large enterprises, Ameyo is a renowned name in the marketplace.
JourneyCX Auto Dialers can be integrated with all major enterprise-level CRMs. ZohoDesk, Zendesk, MSD, Salesforce, Freshdesk, and LeadSquared CRMs are some of our built-in connectors.
JourneyCX’s Auto Dialers are backed up with advanced features such as smart IVR, call recording, live call tracking, and business-specific rule configuration.
With number series starting from 730 (powered by JourneyCX’s Indore-based data center), your business gains a higher call pickup rate as it adds the feel of mobile number and priority for the customers.
Get resilient call tracking and specific call reports, and metrics analytics. Ameyo Automatic call Dialer enables you to consistently track all your call-related important metrics.
JourneyCX empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience Yohannes Tsegaye Director, Customer Experience Directorate | Awash Bank
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service. Phidelis Mwarenge Contact Center Team Leader
We are really pleased to use JourneyCX’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with JourneyCX’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls. Thanks a lot for the Wonderful Product. Special Thanks to the team for patiently handling our request & delivering beyond expectations. Kumar Konar Collection Head
JourneyCX’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents Kingsley Bennett CEO
We have been using JourneyCX to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns JourneyCX with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission. AlHashem Contact Center Manager
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements. Bilegt Tumurkhuyag CX Senior Specialist
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Awarded Frost & Sullivan CCI Leadership Award
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