Auto Dialer Software to Boost Call Conversions & Scale Outbound Call Center Operations

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70% higher Call Connect Rate

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Know the Best time to Call

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Array of Dialers to Choose from

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Multiple Dialing Strategies

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Trusted by 7100+ Brands across 60+ Countries

What is an Auto Dialer?

An auto dialer software is an outbound dialer that helps businesses automatically dial out a huge set of leads and saves significant time for your agents. It enables you to connect a customer to a live agent once the call has been patched up at the customer end. This leads to high productivity and efficiency. An auto dialer software allows you to assign calls to different agents, depending on certain conditions. Businesses in Real Estate, Insurance Sector, Education Institutions, Financial Service Providers, Political Marketing, Debt and Bill Collection, Weather Forecasting, E-commerce, and many other industries use an autodialer system to reach out to a large number of customers to send automated messages.

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Custom Dialing to specific time zones or regions – e.g if you have to dial phone numbers starting with 021 (code) between 10-12 PM in SAST time zone

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Dial Order feature ensure than the Auto dialer dials out all the phone numbers that are mapped to a contact and increase the Dial Coverage for a business

Auto Dialer Features

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AMD ensures a dialer skips the answering machine. The Call connects only when a live person answers the call at the other end

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Enables business processes where agents with "auto call on" status will automatically receive dialer calls and they do not have to wait for the ring tone, thus it increases the agents' talk time

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Error code notification for supervisors when the dialing list is low on contacts or in case a PRI or SIP failure happens

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Ameyo’s customer manager API enables you to auto-upload dialing lists from CRM or any other third-party system into Ameyo

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Parallel predictive dialing where dialing contacts are matched with an agents’ skill and expertise e.g language – Hindi/English/Arabic

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Send automated pre-recorded outbound voice messages to your complete contact list. Use the voice broadcasting technology to make bulk voice calls and reach a large target audience

Key Benefits of our Auto Dialer Software

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Save your agents’ time by automating your calling process. Call an unlimited number of customers with just a few clicks.

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Filter the calls with answering machine detection to only connect the agent when a human answers the call. Thus, skipping the machine and allowing agents to focus on quality eads.

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Automatically notify the supervisor when the lead list reaches its threshold and plan outbound calling activities accordingly.

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Truecaller Verified Brand Identity can improve the call pick up rate by 40-60% to drive higher efficiency and conversions.

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By automating your calling process, your sales can experience an unprecedented jump! Make more calls in less time and expect improved lead to conversion rate and accelerated sales.

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Dramatically improve agent efficiency and productivity with less workforce. Automate your outbound calling and see a significant increase in connect rate.

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An intelligent auto dialer software helps you increase your call connects and conversion rate to boost your bottom line and generate more revenue.

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Run all your campaigns at full throttle as Ameyo’s autodialer enables you to run and manage multiple campaigns with ease.

Take your Customer Experience to the Next level with JourneyCX's Customer Engagement Platform

How does JourneyCX’s Auto Dialer Work?

A step-by step guide to define how to setup an auto dialer and use it to improve your outbound call center operations.

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Contact Upload

Automatically segment and upload the customer contact data to different dialing lists

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Dialing List Management

Select the most relevant dialing algorithm and define your dialing strategy to control the way your auto-dialer makes outbound calls

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Manage your Dialer

Select the most relevant dialing algorithm and define your dialing strategy to control the way your auto-dialer makes outbound calls

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Post Call Actions

Manage and move leads between dialing lists based on a Call’s outcome.

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How does an ACD work?

Automate your outbound call center with automatic call dialer and experience improved efficiency

Predictive Dialer

Reduce the Idle Time Between Calls

Predictive Dialer is suitable for businesses that have high call volumes. The predictive dialer algorithm uses predictive analysis (based on past trends) to maximize agent productivity by reducing the idle time between adjacent calls. Predictive dialer detects busy signals, answering machines, and unanswered calls. It forwards the calls to the available agents once the call is connected at the customer end.

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Preview Dialer

Know Your Customer Before You Connect

Enable your agents to be well-informed about a customer before calling them. Preview dialer is highly recommended if your calling list consists of high-quality leads which you would never want to lose. With a preview dialing strategy, your agents get to see the next call in the list. It lets your agents prepare beforehand to deliver a personalized customer experience.

Progressive Dialers

No Silent Calls to Your Customers

Experience high productivity with Progressive Dialer. If your call center operates on low volume and high-value lead lists, Progressive Dialer can prove out to be the best auto-dialing strategy for you. Ameyo’s progressive dialer makes calls only when the agent is available to take them, thereby eliminating the probability of throwing silent calls to the customers.

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PACE

PACE (Pro-Active Connect Enhancer) is an intelligent auto call dialer that works by categorizing customers on the basis of past behavior and the best time slots to call. It enables call centers to not just experience improved connect rates but also achieve higher productivity with an intelligent lead selection and well-thought-out outreach.

Take your Customer Experience to the Next level with JourneyCX's Customer Engagement Platform

Choose the Best Auto Dialer strategy for your Business

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Basic Dialing strategy of Uploading and Sorting Contact data based on ascending and descending order

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Randomly dial out bulk contact numbers, often used in collections and dialing out prospects when no specific order is required for reach outs

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Modify Auto dialing based on number of dials made to contacts. Contacts with high dials will be dialed later while the one with few dials or Zero dials will be dialed first

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Dial based on the time of last retry- e.g you dialed prospect at 2:PM and one at 11:AM – you can sort & filter prospects based on last retry time and the call disposition status

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Dialing strategy where you can combine multiple Contact filters- eg, Last retry time, number of attempts, customer type and then dial out prospects based on the the new filter

JourneyCX’s Auto Dialer Solution for Call Centers

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JourneyCX is the industry leader for its voice solutions. With solutions compatible for small businesses to large enterprises, Ameyo is a renowned name in the marketplace.

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JourneyCX Auto Dialers can be integrated with all major enterprise-level CRMs. ZohoDesk, Zendesk, MSD, Salesforce, Freshdesk, and LeadSquared CRMs are some of our built-in connectors.

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JourneyCX’s Auto Dialers are backed up with advanced features such as smart IVR, call recording, live call tracking, and business-specific rule configuration.

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With number series starting from 730 (powered by JourneyCX’s Indore-based data center), your business gains a higher call pickup rate as it adds the feel of mobile number and priority for the customers.

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Get resilient call tracking and specific call reports, and metrics analytics. Ameyo Automatic call Dialer enables you to consistently track all your call-related important metrics.

Leader in Customer Experience & Contact Center Solutions

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Honorable Mention in Gartner Magic Quadrant for 3 Years

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Awarded Frost & Sullivan CCI Leadership Award

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Deloitte Technology Fast 500

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Take your Customer Experience to the Next level with JourneyCX's Customer Engagement Platform

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Serenity Is Multi-Faceted Blockchain Based Ecosystem, Energy Retailer For The People, Focusing On The Promotion Of Sustainable Living, Renewable Energy Production And Smart Energy Grid Utility Services.
What is the comunity benefit?
Serenity Is Multi-Faceted Blockchain Based Ecosystem, Energy Retailer For The People, Focusing On The Promotion Of Sustainable Living, Renewable Energy Production And Smart Energy Grid Utility Services.
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