Your Rights (POPIA & GDPR)
Last updated December 2024
This Cookie Policy explains how JourneyCX (Pty) Ltd ("JourneyCX", “we”, “us”, or “our”) uses cookies and similar technologies when you visit our website located at www.journeycx.net (“Website”) and when accessing our hosted software platform (“Service”).
What Are Cookies?
Cookies are small text files stored on your device when you browse our Website. They help us:
- Improve your user experience
- Remember preferences
- Analyse usage patterns
- Personalise content
Cookies may be session-based (deleted after closing your browser) or persistent (stored until expiry).
Types of Cookies We Use
2.1 Strictly Necessary Cookies
Essential for:
- Authentication
- Security
- Account access
- Page navigation
These cannot be disabled.
2.2 Functional Cookies
Used to:
- Remember user preferences
- Maintain settings between visits
- Customise user interface
2.3 Analytical & Performance Cookies
Used to:
- Measure traffic and behaviour
- Improve features and speed
- Diagnose performance issues
We may use trusted third-party analytics providers (e.g., Google Analytics).
2.4 Marketing & Remarketing Cookies
Used to:
- Display relevant advertising
- Track engagement with campaigns
Only enabled with consent (GDPR/POPIA aligned).
Managing Cookies
You can manage, block, or delete cookies through browser settings. Disabling cookies may limit functionality.
Third-Party Cookies
Some cookies originate from integrated services (e.g. payment processors, communications tools). We do not control how third parties use their cookies.
Updates
We may update this Cookie Policy periodically. Continued use indicates acceptance.
Contact
For any questions, contact:
support@journeycx.net
