Last updated June 2024
This policy reinforces JourneyCX’s commitment to lawful, fair, and ethical conduct.
Ethical Conduct Requirements
Employees, partners, and contractors must:
- Act with integrity
- Maintain confidentiality
- Protect customer data
- Avoid conflicts of interest
Prohibited Conduct
- Fraudulent claims
- Billing scams
- Data misappropriation
- Bribery or kickbacks
- Insider information misuse
JourneyCX prohibits retaliation against any individual submitting a report in good faith.
Reporting Fraud
Reports should be directed to:
compliance@journeycx.net
Disciplinary Actions
May include:
- Access suspension
- Contract termination
- Law enforcement referral
Third-Party Compliance
Partners must adhere to:
- POPIA
- GDPR
- Financial regulations
Anti-corruption laws
