Last updated December 2024
This Addendum supplements the Privacy Policy for customers using voice, call recording, and communication modules providewd by JourneyCX Customer Experience Platform.
Voice Data Collected
We may store:
- Call logs
- Call recordings
- Voicemail messages
- Transcriptions (if enabled)
- Metadata (duration, caller ID, timestamps)
Retention Periods
Default:
- Call logs: 24 months
- Call recordings: 12 months
- Voicemails: 6 months
- Transcriptions: 12 months
Retention may be extended at customer request.
Legal Basis
Processed for:
- Service delivery
- Quality assurance
- Fraud prevention
- Compliance (FSCA, POPIA)
Customer Controls
Customers may:
- Delete recordings early
- Disable recording entirely
- Request export
Security
Recordings are encrypted in storage and transit.
Access Restrictions
Only authorised personnel may access voice data.
