Your Rights (POPIA & GDPR)
Last updated December 2024
This AUP ensures safe, lawful, and ethical usage of JourneyCX Customer Experience Platform.
Prohibited Activities
Users may not:
- Send spam, phishing, or unsolicited bulk messages
- Harass individuals or groups
- Perform fraud or extortion
- Conduct denial-of-service attacks
- Upload malicious code
- Attempt unauthorised access
Telephony Restrictions
Users may not:
- Initiate robotic autodialing without consent
- Conduct cold marketing campaigns without opt-in
- Spoof caller ID
- Violate local telecom regulations
Data Compliance
Customer must comply with:
- POPIA
- GDPR
- Consumer Protection Act
- Electronic Communications Act (ECASA)
Suspension
We reserve the right to suspend accounts immediately if:
- Abuse is detected
- Legal complaint is received
- Network stability is threatened
Law Enforcement
We may disclose data when compelled via lawful warrants.
